San Valentino Palace, Umag city center

Staff were awesome. Made you feel very welcome. Room was nice without it being too ostentatious. Location is very central to all touristy shops and restaurants.

− Could be better:A little too noisy for my personal liking, yet the restaurant closes at a reasonable hour.

Very new and fancy. Perfect location.

− Could be better:Not as clean as wished.

Location was great Room was big and comfortable Bathroom was big

− Could be better:The shower was slippery I had to wait 20 minutes and call the hotel to get someone to check me in which was not a good start. The staff did not provide any information about the town, where to go/what to do etc.

The hotel is centrally located, the rooms are spacious, the bathroom was nice and it looked clean and freshly renovated.

− Could be better:There are some concerns that do not justify the price and are no-go for us personally. First, loud music from the main street. If you want to party or are deep sleeper, great. We couldn’t sleep well. Second, the mattress is so hard. I have never experienced anything like this. I see many reviews on this, so it must be not only my feeling. Third, breakfast has three options only. For that price, you need to offer something more. This seems to have been consistent review from visitors for a number of years now. It could have been easily addressed with limited extra effort. Adding some fruit or yogurt to the menu shouldn’t cost so much. Fourth, strangely enough we couldn’t pay the water we took from the minibar at checkout with card because we have “received our receipt already”. But they have a functioning card reader and we paid with card the day before. We didn’t get any invoice for the water either. Not a big deal for me, but it just seems strange. Fifth, parking is five minutes away. Honestly not ideal for carrying your luggage. I guess it is the only option if you stay in the center, but it is good to be aware of this before you book. Sixth, reception staff was not particularly friendly. No Welcome, no How are you, no Have safe travels, no Was your stay okay, no proper info about Umag. Not a deal breaker for me, but again - a bit of training for your staff can make the whole experience much better. Overall, this hotel doesn’t correspond to its price based on my experience in other countries. It could be that this is the average standard in Umag. However, it has the potential if the owners make some extra effort to address the most common negative reviews that they receive.

Great location in small community. Very welcoming staff and room was large and very comfortable. Had a secure space for our bicycles. The restaurant downstairs gave a discount for going there and it was great and the staff were very friendly and helpful. Loved our stay here.

Location, cleanliness, size of room, served breakfast at restaurant overlooking the harbour. I can usually find something wrong but this property really was perfect